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FAQs

What is "raw" chocolate and what makes it different to other chocolate?

Please click HERE to visit our blog where you can read an article where we answer this question.

Is your chocolate organic?

While we don't as yet have our chocolate certified with the soil association all of the ingredients we use (with the exception of the raspberries in our raspberry and salted caramel bar) are certified organic. 

How long will it take to get my order?

All of our chocolate is freshly made once you order so will take 3 to 5 days to dispatch. Domestic UK orders will then take a further 1-2 days for delivery. European orders will take a further 5 to 10 days for delivery. International orders will take a further 10 to 20 days for delivery. These schedules are based on estimates given to us by the Royal Mail.

Can I track my order?

We ship 1st Class Royal Mail, this is not a tracked service.  

Where is my order?

If you haven't received your order within the estimated time for your location do not hesitate to contact us, we want you to be kicking back with your chocolate as much as you do so we will do whatever we can to make this happen. Packages do sometimes go missing, get delivered to the wrong address or held up at customs and while we don't have any control over this we will work with you to make sure you are satisfied.